Information


Terms and conditions

Description of the service

The website provides a direct communication platform between patients and doctors of different specialities. Patients chooses the medical speciality, securely submits their questions and attaches photos, if needed, to describe the problem. Doctor of selected speciality logs in to the platform and answers the question(s) of the patient.

Contractual parts

The contractual parts of the service are the patient and doctors (via their health service provider company). The aim of communication of contractual parts is to find answers to patients' questions regarding his or her health issues.

Details about liability of parts

The doctors and their health service provider companies are liable to keep the patient's private information in secret and unavailable to the third parties. The doctors are liable to give the answers to the questions of patients according to the principles of international medical ethics and evidence-based modern medicine statements.

The account owner is liable to keep the patient's private information in secret and unavailable to the third parties. The account owner is liable to solve all the technical issues, regarding the functionality of the website, as soon as possible and not later than 3 work days. The account owner is liable to keep the software of the website up-to-date and continue the development of the platform for the security and convenience of the platform's customers.

The patient is liable to provide right, exact and up-to-date information about his or her health condition.

Service providers and applicable law

1. Country: Estonia
Company details:
MediMatkat OÜ
Health service provision license is granted by Estonian Health Board.
License number:L03945. Additional information can be found on Estonian Health Board website: http://terviseamet.ee/en/information.html
Applicabe law and professional rules
The Estonian Health Service Organisation Act (english version: https://www.riigiteataja.ee/en/eli/ee/505032015002/consolide/current) is applicable for the health services provided by doctors (via their health service provider company), located in Estonia.

2. Country: Finland Company details:
MediMatkat OÜ
Health care provider’s licence granted: 2611608-7
Health service provision license is granted South-Finnish Regional State Administrative agency (Etelä-Suomen Aluehallintavirasto)
Additional information can be found granted South-Finnish Regional State Administrative agency website: https://www.avi.fi/en/web/avi-en/healt-care#.VkrkbdIrK70
Applicabe law and professional rules
The Finnish Health Care Law (http://www.finlex.fi/fi/laki/ajantasa/2010/20101326) is applicable for the health services provided by doctors (via their health service provider company), located in Finland.

Answer within a few hours

Medical specialists response reaches the system generally within a few hours. We are fighting each surplus minute to make the service even faster.

Save money

Save money, because you are only paying for a specialist's consultation, not for rent or other clinic staff salaries.

Easy and secure

The service is made simple and intuitively understandable. Ordering a secure, fast and reasonably priced consultation generally takes just a few minutes.

How does the askdoctor.direct service work?


Save time and money - askdoctor.direct is more reasonable than the old-fashioned medical system.

We will build a bridge between you and a medical specialist.We have doctors that are specialists in their field from different countries. Our company has the right to provide medical services in Finland and Estonia. Our services doctors are registered. Finland Valviira and/or the Estonian Health Board.

You choose a doctor.


You send questions, and if necessary a file (such as photos), to the doctor securely through the askdoctor.direct system.

The doctor will receive a notification via e-mail that your answers have reached the system. The doctor logs in and answers to your questions.

You get a notification via e-mail if a doctor's answer has reached the system. You log in to the system, review the answer and if needed ask additional questions.