Information


Cancellation Policy

The service can be cancelled if the client's question is not answered within 48 hours.. The client gets full refund in case, if the client's question submitted to the platform is not answered within 48 hours and the client applies for the cancellation (via e-mail or telephone).

The user can cancel his or her account simply by sending a cancellation e-mail to the contact e-mail address provided below. The user will be promptly contacted by the team and the account will be cancelled after user's confirmation.

Answer within a few hours

Medical specialists response reaches the system generally within a few hours. We are fighting each surplus minute to make the service even faster.

Save money

Save money, because you are only paying for a specialist's consultation, not for rent or other clinic staff salaries.

Easy and secure

The service is made simple and intuitively understandable. Ordering a secure, fast and reasonably priced consultation generally takes just a few minutes.

How does the askdoctor.direct service work?


Save time and money - askdoctor.direct is more reasonable than the old-fashioned medical system.

We will build a bridge between you and a medical specialist.We have doctors that are specialists in their field from different countries. Our company has the right to provide medical services in Finland and Estonia. Our services doctors are registered. Finland Valviira and/or the Estonian Health Board.

You choose a doctor.


You send questions, and if necessary a file (such as photos), to the doctor securely through the askdoctor.direct system.

The doctor will receive a notification via e-mail that your answers have reached the system. The doctor logs in and answers to your questions.

You get a notification via e-mail if a doctor's answer has reached the system. You log in to the system, review the answer and if needed ask additional questions.