Information


Privacy policy

Methods of payment

Internet card payment (Visa, MasterCard)

After an order has been placed, the client is automatically directed to the payment page of E-Commerce Payment Gateway interface, where he shall insert his card data. E-Commerce Payment Gateway interface authorises the transaction at the bank through Nets Estonia AS. After entering the card number, security code and expiry date, the payment is authorised by the client`s bank. When the system requests the card data, the SSL, MasterCard SecureCode, Verified by Visa will be used, ensuring that the exchanged information cannot be copied or altered by unauthorised persons.

The personal information will be only used by the doctors to help the client solve his or her health problem. The personal information of the client can be accessable only to the law authorities of Estonia according to Estonian personal data law statements.

The information, provided by patient, is protected according to Estonian personal data law statements.

The information, provided by patient, is available only for doctors of the platform.

The doctors are liable to keep the patient's private information in secret and unavailable to the third parties. The doctors are liable to give the answers to the questions of patients according to the principles of international medical ethics and evidence-based modern medicine statements.

The information, provided by patient, will never be sold to the third party.

The personal data is protected by Secure-Shell protocol (SSH protocol).

The customer can delete or modify his or her account details or personal data simply by sending an e-mail to the contact e-mail address askdoctor24@askdoctor24.com

The customer will be promptly contacted by the team and the account will be deleted or modified after user's confirmation.

Banking card data is transferred, using SSL protocol. The data of banking card is not available to merchant. The client is directed to the safe payment environment, which is created and operated by Nets Estonia for banking card payments.

Answer within a few hours

Medical specialists response reaches the system generally within a few hours. We are fighting each surplus minute to make the service even faster.

Save money

Save money, because you are only paying for a specialist's consultation, not for rent or other clinic staff salaries.

Easy and secure

The service is made simple and intuitively understandable. Ordering a secure, fast and reasonably priced consultation generally takes just a few minutes.

How does the askdoctor.direct service work?


Save time and money - askdoctor.direct is more reasonable than the old-fashioned medical system.

We will build a bridge between you and a medical specialist.We have doctors that are specialists in their field from different countries. Our company has the right to provide medical services in Finland and Estonia. Our services doctors are registered. Finland Valviira and/or the Estonian Health Board.

You choose a doctor.


You send questions, and if necessary a file (such as photos), to the doctor securely through the askdoctor.direct system.

The doctor will receive a notification via e-mail that your answers have reached the system. The doctor logs in and answers to your questions.

You get a notification via e-mail if a doctor's answer has reached the system. You log in to the system, review the answer and if needed ask additional questions.